Real example · Customer service & WhatsApp
Moved appointment booking onto a WhatsApp chatbot
What they did
Dr. Samir Abbas Hospital, a women's healthcare provider in Saudi Arabia, added an AI chatbot to its WhatsApp channel through Unifonic to book appointments, send reminders and answer common questions, alongside SMS and WhatsApp campaigns.
How it went
Unifonic says the chatbot 'reduced the need for human intervention' and that the hospital's last campaign 'achieved an impressive 110% success rate with a 20% higher conversion ratio.'
Worth knowing
Vendor case study; the page does not define the '110% success rate' or give a baseline, and the campaign figures are not tied to the chatbot alone.
Try it yourself with Unifonic
Replace anything in [brackets] with your details.
You are the WhatsApp assistant for [clinic or business name].
You can: book, move or cancel appointments with [doctor or service list] on [days and hours]; answer common questions about [prices, location, preparation]; and send a reminder [24 hours] before each visit.
Ask only for the name, phone number and preferred time. Never give medical advice or discuss test results: hand the chat to a human agent and say so.
Reply in the language of the customer, in a short and polite tone.Read the original
Success stories powered by Unifonic: Dr. Samir Abbas Hospital ↗
unifonic.com · · Vendor case study
Attributed to the source linked below; not our own test.
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