Real example · Customer service & WhatsApp
Phoned patients about abnormal vitals with a voice AI agent
What they did
Cadence, a remote-care company for chronic disease, built a voice agent that calls a patient when a vital sign is out of range, runs a symptom check under written clinical protocols and warm-transfers to a nurse when needed.
How it went
Cadence says median time from an abnormal reading to patient contact fell from 1 hour 48 minutes to 3.5 minutes, the agent resolves 60% of screened alerts without a clinician, and patients answered 47% of its calls versus 41% for nurse calls.
Worth knowing
Published by ElevenLabs, so the figures are vendor-reported. It began with a human-in-the-loop pilot of about 2,000 calls, and anything needing judgment is handed to nurses.
Try it yourself with ElevenLabs
Replace anything in [brackets] with your details.
Write a voice-agent call script for [situation, e.g. a missed appointment follow-up]. Include: an opening that says who is calling and why, three screening questions with the answers that trigger a handoff to a human, the exact handoff wording, and what to say if the person does not want to talk.
Keep sentences short enough to be spoken aloud.Read the original
How Cadence reaches at-risk patients faster with voice AI (ElevenLabs) ↗
elevenlabs.io · · Vendor case study
Attributed to the source linked below; not our own test.
Share Share on X Share on WhatsApp
