Real example · Customer service & WhatsApp
Answer routine health-platform questions on WhatsApp in Arabic
What they did
Altibbi, an Arab-world telehealth and Arabic medical-content provider, moved its WhatsApp conversations to WATI, using chatbot automation for routine and subscription questions plus bulk campaigns and live reporting.
How it went
Self-reported: first automated reply in about 20 seconds, the click-to-chat conversion rate rose from 13% to 20%, and higher chat volumes were handled without extra headcount.
Worth knowing
Vendor case study (undated, first archived March 2026). It describes rule-based chatbots for simple questions rather than an autonomous agent, and humans still handle everything else.
Try it yourself with WATI
Replace anything in [brackets] with your details.
Write the answers my WhatsApp assistant should give in Arabic for the ten most common questions about [service], such as price, how to subscribe, how to cancel and how to reach a specialist. Keep each answer under 50 words, add the exact moment to hand over to a human, and list questions it must never answer on its own.Read the original
Democratizing Healthcare: How Altibbi Uses Wati to Engage Millions of Users Across the Arab World ↗
wati.io · · Vendor case study
Attributed to the source linked below; not our own test.
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