Real example · Customer service & WhatsApp
Automate blocked-payment support tickets end to end
What they did
Koralplay used n8n to handle blocked-payment tickets the way a level-2 agent did: log into the back office with multi-factor authentication, look up the transaction, check regulatory status, update the ticket in Notion and message the customer with the answer.
How it went
Self-reported: 70% of payment tickets automated in one market, handling time down from 10 to 15 minutes to about 70 seconds, around 616 hours a week saved (about 14 full-time staff), and over 4,000 runs a week.
Worth knowing
Vendor case study with no named review step; it covers one market so far and one ticket type, and the page is undated (first archived March 2026).
Try it yourself with n8n
Replace anything in [brackets] with your details.
Build an n8n workflow for support tickets of type [ticket type]: read the ticket, look up the record in [back-office system], check [rule or status], write the finding back to [ticket tool], and send the customer a short reply in their language. If any field is missing or the case is unusual, assign the ticket to a human with a summary instead of answering.Read the original
How Koralplay saves the equivalent of 14 FTE with n8n across operations and support ↗
n8n.io · · Vendor case study
Attributed to the source linked below; not our own test.
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