Real example · Automation & AI agents
Built Copilot agents that answer staff questions on company policy
What they did
Saudi mining company Ma'aden rolled out Microsoft 365 Copilot with a champion in each business unit, then built Copilot Studio agents inside Teams that answer questions on governance documents and delegation-of-authority rules. Staff also use Copilot for emails, meeting minutes and summaries.
How it went
Microsoft reports users saved up to 2,200 hours a month in the first phase, across more than 36,600 Copilot interactions. VP of IT Khalid AlMutairi is the named spokesperson.
Worth knowing
Vendor case study from January 2025 using the company's own first-phase estimates. The page stresses that adoption took change management, not just licences.
Try it yourself with Microsoft 365 Copilot
Replace anything in [brackets] with your details.
You answer employee questions using only the attached policy documents. Quote the exact section you used. If the answer is not in the documents, say so and name the team to ask. Never guess approval limits or dates. Keep answers under 120 words and reply in the language of the question.Read the original
Ma'aden empowers employees with Microsoft 365 Copilot and Azure OpenAI, saving 2,200 hours monthly ↗
microsoft.com · · Vendor case study
Attributed to the source linked below; not our own test.
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